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Great Lakes College Senior Campus

Great Lakes College Senior Campus


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SIR30216 Certificate III in Retail Services


Public Schools NSW, Tamworth Registered Training Organisation 90162


This may change due to Training Package and NSW Education Standards Authority (NESA) updates.

Notification of variations will be made in due time.


Course: Retail Services

Board Developed Course

2 or 4 Preliminary and/or HSC units in total

Category B for Australian Tertiary Admission Rank (ATAR)

This course is accredited for the HSC and provides students with the opportunity to obtain nationally recognised vocational training. This is known as dual accreditation. To gain a full qualification, students must achieve all competencies. Partial completion will lead to a statement of attainment towards the qualification.


Retail Services Training Package (SIR 3.0)


Units of Competency


Core units

SIRXCEG001 - Engage the customer

SIRXCEG002 - Assist with customer difficulties

SIRXCEG003 - Build customer relationships and loyalty 

SIRXCOM002 - Work effectively in a team

SIRXIND001 - Work effectively in a service environment 

SIRXRSK001 - Identify and respond to security risks

SIRXSLS001 -  Sell to retail customer

SIRXWHS002 - Contribute to workplace health and safety


Elective units

SIRXIND002 - Organise and maintain the store environment 

SIRRINV002 - Control stock

SIRRMER001 - Produce visual merchandise displays

SIRXPDK001 - Advise on products and services

SIRRINV001 - Receive and handle retail stock


Additional for HSC requirements

SIRXSLS002 - Follow point of sale procedures


Students may apply for Recognition of Prior Learning and /or credit transfer provided suitable evidence is submitted.

Our RTO acknowledges the experience and prior learning of our students. Students who can present transcripts from other Australian RTOs or who are able to present relevant experiences in work may qualify for Credit Transfer (CT) or Recognition of Prior Learning. All applications for CT or RPL should be made to the course teacher.


Recommended Entry Requirements

Students selecting this course should be interested in working in the retail service industry. They should be able to lift and carry stock items, have the ability to work as a member of a team, and have good communication skills. There will be out of class homework, research activities and assignments.


Examples of occupations in retail services industry

§   Buyer

§   Customer service assistant

§   Stock controller

§   Salesperson

§   Visual merchandise

§   Merchandise


Mandatory HSC Course Requirements.

Students must complete 240 indicative hours of course work and a minimum of 70 hours work placement. Students who do not meet these requirements will be `N` determined as required by the NESA.


External Assessment (optional HSC examination for ATAR purposes)

The optional Higher School Certificate examination for Retail Services is only available after completion of 240 indicative hours and will involve a written examination consisting of multiple-choice items, short answers and extended response items. The examination is independent of the competency- based assessment undertaken during the course and has no impact on the eligibility of a student to receive a vocational qualification.


Competency-Based Assessment

Students in this course work to develop the competencies, skills and knowledge described by each unit of competency listed above. To be assessed as competent a student must demonstrate to a qualified assessor the competency requirements for performance and knowledge of the units/s of competency.


Appeals and Complaints

Students may lodge a complaint or an appeal about a decision (including assessment decisions) through the VET teacher.



Course Cost: Preliminary - $25             HSC - $25

School Specific equipment and associate requirements for students - Nil



Refund Arrangements on a pro-rata basis.

Please refer to your school refund policy

A school-based traineeship is available in this course, for more information:

Exclusions - VET course exclusions can be checked on the NESA website at 12/stage-6- learning-areas/vet/course-exclusions

See Kim Morris, David Martin, Greg Glanville, Pauline Webber or Janelle Evans for further information about this course.