Great Lakes College Senior Campus logo

Great Lakes College Senior Campus

Great Lakes College Senior Campus


Telephone02 6555 0555

Business Services




BSB20115 Certificate II in Business

Public Schools NSW, Tamworth Registered Training Organisation 90162

This may change due to Training Package and NSW Education Standards Authority (NESA) updates.

Notification of variations will be made in due time.


Course: Business Services

Board Developed Course

2 or 4 Preliminary and/or HSC units in total

Category B for Australian Tertiary Admission Rank (ATAR)

This course is accredited for the HSC and provides students with the opportunity to obtain nationally recognised vocational training. This is known as dual accreditation. To gain a full qualification, students must achieve all competencies. Partial completion will lead to a statement of attainment towards the qualification.



Business Services Training Package (BSB v5)

Units of Competency



BSBWHS201 - Contribute to health and safety of self and   others



BSBCUS201 - Deliver a service to customers

BSBSUS201 - Participate in environmentally sustainable work practices

BSBIND201 - Work effectively in a business environment

BSBINM201 - Process and maintain workplace information

BSBINN201 - Contribute to workplace innovation

BSBITU211 - Produce digital text documents

BSBITU212 - Create and use spreadsheets

BSBWOR202 - Organise and complete daily work activities

BSBWOR203 - Work effectively with others

BSBWOR204 - Use business technology

TLIP2029 - Prepare and process financial documents

BSBITU307 - Develop keyboarding speed accuracy


Students may apply for Recognition of Prior Learning and /or credit transfer provided suitable evidence is submitted.

Our RTO acknowledges the experience and prior learning of our students. Students who can present transcripts from other Australian RTOs or who are able to present relevant experiences in work may qualify for Credit Transfer (CT) or Recognition of Prior Learning. All applications for CT or RPL should be made to the course teacher.


Recommended Entry Requirements

Students selecting this course should be interested in working in a business environment. They should be able to use a personal digital device including a personal computer or laptop. There will be out of class homework, research activities and assignments.


Examples of occupations in the business services industry:

·       administration assistant

·       clerical worker

·         office junior

·         receptionist

·         information desk operator

·         data entry operator


Mandatory HSC Course Requirements

Students must complete 240 indicative hours of course work and a minimum of 70 hours work placement. Students who do not meet these requirements will be `N` determined as required by the NESA.


External Assessment (optional HSC examination for ATAR purposes)

The Higher School Certificate examination for Business Services is only available after completion of 240 indicative hours and will involve a written examination consisting of multiple-choice, short answers and extended response items. The examination is independent of the competency-based assessment undertaken during the course and has no impact on the eligibility of a student to receive a vocational qualification.


Competency-Based Assessment

Students in this course work to develop the competencies, skills and knowledge described by each unit of competency listed above. To be assessed as competent a student must demonstrate to a qualified assessor the competency requirements for performance and knowledge of the units/s of competency.


Appeals and Complaints 

Students may lodge a complaint or an appeal about a decision (including assessment decisions) through the VET teacher.


Course Cost: Preliminary - $25                HSC - $25

School Specific equipment and associate requirements for students - Nil



Refund Arrangements on a pro-rata basis.

Please refer to your school refund policy

A school-based traineeship is available in this course, for more information:


Exclusions: VET course exclusions can be checked on the  NESA  website at


See Kim Morris, David Martin, Greg Glanville, Pauline Webber or Janelle Evans for further information about this course.


2021 Course Descriptions for Public Schools NSW Tamworth 90162 V1 March 2020